Casino765 - Player’s withdrawal has been delayed.

Submitted withdrawal back on June 10 which was accepted but still has not been paid into my bank

had emails, live chat and even a phone call to say the money would be paid and still after another 20 odd business days it has still not been paid

now they will not respond to my emails, or live chat just say to send an email

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was this your first "paid" withdrawal or you had some already in the past? When was the last time the casino replied to you? Also please, if you have any relevant communication with the casino regarding your case please forward it to nikolas.b@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Hi Nick

yes this was my first paid withdrawal and the last communication from them was via phone on the 24th July where they said they were upgrading me to VIP membership and that the withdrawal will be paid very shortly

since then they have not replied to any emails (I’ve sent 4 or 5)

I have emailed you with the only email communication I’ve managed to get from them and also a screenshot of the call - unfortunately I never said any of the live chats I had with them

Thank you Scraggs88 for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Scraggs88

I am very sorry to hear about your problem.

I would like to invite Casino765 to join this conversation and give us an explanation of why the player's withdrawal has been delayed.

Good luck, they never reply

We would like to ask the Casino765 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Dear Scraggs88,

we have received the confirmation from the casino that the payment was sent on 20th August. Could you please confirm you received your withdrawal?

Dear Scraggs88,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.