The player from Germany won with a No Deposit Bonus, but then his winnings were confiscated. The casino claims he breached the bonus conditions. We rejected the complaint because the player didn't respond to our messages and questions.
Casino765 - Player’s No Deposit Bonus winnings have been confiscated.
Amount: €75
Casino765
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Casino765 has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I got an email from this casino with 5Free Spins No deposit spins, after I won over 60 euros, I got a server error message and after logging in again, my money was gone and the history of the spins was exactly the same.
Support very unfriendly
Automatic translation:
Public
Public
4 years ago
Dear Gracjan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your attached screenshots it seems that the casino tried to explain to you what happened. I didn’t find the exact bonus on their website, so I couldn't check the conditions myself. Would you be so kind and forward me the link to the offer you redeemed?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.
I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
