HomeComplaintsCasino765 - Player’s No Deposit Bonus winnings have been confiscated.

Casino765 - Player’s No Deposit Bonus winnings have been confiscated.

Amount: €75

Casino765
Safety Index:Low
Submitted: 18 Sep 2020 | Case closed : 02 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany won with a No Deposit Bonus, but then his winnings were confiscated. The casino claims he breached the bonus conditions. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Hello, I got an email from this casino with 5Free Spins No deposit spins, after I won over 60 euros, I got a server error message and after logging in again, my money was gone and the history of the spins was exactly the same.


Support very unfriendly


Automatic translation:
Public
Public
4 years ago

Dear Gracjan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From your attached screenshots it seems that the casino tried to explain to you what happened. I didn’t find the exact bonus on their website, so I couldn't check the conditions myself. Would you be so kind and forward me the link to the offer you redeemed?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or post it here.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
4 years ago

Dear Gracjan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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