Casino765 - Player isn’t able to play any games.

After they verified my account I deposited 20€ 11 August 2020 and still now I can't play any slots for technical errors. They respond me they are working on that problem, but I am sure is a scam casino. Stay away and I think is better stay away from all casino not licensed in UK. If you are on Gamstop like me, leave this shit. Don't play.

Additional comments from the player:

"I can't play any slots after they verified my account and deposited 20€. They told me to wait because they were working on that. I let my flatmate open an account and using 20fs no deposit bonus, he played perfectly on any slots. I told them this and they just said me to send an email to support, but they already doesn't respond me from 3 days. Stay away from casino 765 is totally scam casino."

Dear Superbotta,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please, could you clarify if this was your first deposit in this casino? Do you have any evidence showing this problem, for example a video recording?

Would you be so kind and forward any relevant communication between you and the casino together with other evidence to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

Hello. That's not my first deposit. I deposited and play lots of time. It's my first deposit after they verified my account.

Could you please forward me messages from the casino (or you can post screenshots here)? Also, could you describe your issues with playing in more detail, or provide any evidence of it, so we can better understand/see what is going on?

Superbotta, this is our last call. We are extending the timer by 7 days. Please, be aware that in case you fail to provide all the required information in the given time frame, we will reject your complaint. Thank you for understanding.

Sorry for late. They resolve my problem but I didn't deposit anymore. I can't believe 100%. I can't feel very safe on that casino. I think is better stay away from all casino not UK licensed when you are playing from UK.

Superbotta, I completely understand, since you are from the UK, I would recommend you to prefer casinos licensed by UKGC, to receive better service and player protection.

Since your issue has been resolved, do I have your permission, to close the complaint?

They resolved my issue but I close my account. I don't think is sure play there. This is my opinion. Thanks

You can close my complaint. But I advised everyone stay away from this casino.

Thank you for your confirmation, Superbotta. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.