The player from Denmark didn’t receive the bonus, that the casino advertised via email. In our opinion this is not a reason for punishing the casino, therefore we rejected this complaint.
Casino765 - Player is complaining about a No Deposit Bonus.
Amount: €25
Casino765
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Casino765 has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
I receive an email from Casino 765 4 days ago, ie D. 15 / 5-2020. O the mail says that I have won 25 no deposit freespins for Genie's Fortune, I just enter the following code 25Spins-1
I first see the email 3 days later and try to enter it, but it doesn't work.
Contact then live chat, but they will not help, they say I have to deposit in order to get a bonus. I discuss it for a long time, but they don't give up.
Then I try to email support, but they are also not chopped in. They further claim that I received the bonus D. 5 / 5-20 when I created an account.
After all, I can't have done that when the e-mail with the winnings was first sent to me D. 15 / 5-2020.
Really trying to explain to them that I did not receive the winnings, but they are completely indifferent. Now they don't even respond to mail anymore.
Total silence on their part.
Seems it is some swindling and cheating.
Automatic translation:
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4 years ago
Dear Lise,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the bonus. Even though I understand your point of view, the casino can decide whether they grant you the bonus or not, especially those no deposit ones. But I see that you entered €25 as a disputed amount. How should I understand this, please? Is there any money in your account?
If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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4 years ago
Translation
Hey. I had to write an amount in the box, otherwise the page would not send me on.
Edited
Automatic translation:
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. I understand that you were supposed to receive 25 free spins, but as I mentioned previously, the casino can decide whether you are eligible to receive the bonus or not and we cannot punish the casino for not granting you a No Deposit Bonus. I would recommend you checking out our No deposit offer, maybe you could find something even better:
https://casino.guru/no-deposit-bonuses-casino
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
