Casino765 - Casino website seems to be offline.

I have deposited over 80 euro on my account I was winning but took a break for hour but now I can not access or find the site says cannot find server I've emailed them but it's failed I have no way of getting in touch with them. This is not right can you please help.

Dear Amanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website with a British VPN (Virtual Private Network) and I experienced the same difficulties (please see below).

I contacted the casino representative and as soon as I receive any reply, I will inform you. I will set the timer for 7 days and if the issue continues next week, we will determine how to proceed.

Please let me know if there is any update and I promise to do the same. Looking forward to hearing from you.

Best regards,

Petronela

Ty I'll await your reply TC stay safe

Thank you very much, Amanda, for your patience. I still haven't received any reply but as soon as I do I will let you know. Stay safe as well.

Ty you to

Dear Amanda,

Have you received any update? Because I did not.

Have there been any developments since our last conversation?

No nothing at all

Thank you very much, Sgbmandy, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ty so much I really appreciate what you've done TC stay safe.

I would like to ask Casino765 to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, the complaint will be closed as unresolved which could lead to rating deduction.

What's that mean? it's already got a bad rating by the looks of things. So they just get away with my money? That's cruel basically they're just thieve's. With what's going on in the world too. Is there nothing I can do to try get my money back please nick. Appreciate your help TC stay safe.

Unfortunately, when a casino does not respond to us, there's not much we can do, it's like talking to a wall. All I can recommend is to try to play in a better rated casino. Also, if we won't be able to help you in this case, only the licensing authority would be able to help you retrieve your money.

OK you

Dear Sgbmandy,

As I mentioned before, if the casino is not responding, there isn't much we can do for you. I'm really sorry we could not help you more but the complaint will now be closed as unresolved. Other player's can read about your issue with the casino and it could also affect the casino's rating negatively. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru