The player deposited and won an amount of €1,650. Even though he sent the documents for verification, he couldn’t request the withdrawal. He wrote multiple emails but didn’t receive any answer, and the live chat only gave him excuses for delaying the payment. The player wrote us an email, that his complaint was successfully resolved and he got paid.
Casino4Dreams - Player is experiencing a problem with his withdrawal.
Amount: €1,615
Casino4Dreams
Safety Index:Very lowSafety Index
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0.0
Casino4Dreams has a Safety Index of 0, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
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5 years ago
My first deposit was on monday 28ste Oktober, and the withdrawal was on the same day EU (750 and some cents).
My documents were send in on Tuesday 29 Oktober.
When Friday the amount of EU 750,00 was not received on my bankaccount, I had send Casino4Dreams several mails and had contact with the online chat of them. Not one single mail is ever answered, and also are my documents confirmed. The online Chat help brings me only vague excuses, like the holliday's on Cyprus or something that give a delay.
Saturday 2 November I raised the aount of EU 750 to EU 1.650. That was possible because the EU 750,00 was not the whole amount of my account by Cainso4dreams.
But also with the EU 1.650,00 is nothing happened, meanwhile we now live on Wednesday 13ste November.
So the Casino4Dreams has never answered any mails of me. They never has given me a sign that the account was verified. And also they have not pay me anything. Totaly nothing since my first request for a withdrawal was 16 day's ago.
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5 years ago
Dear Tim,
Thank you very much for submitting your complaint. I’m very sorry to hear about the issue with your withdrawal. It is not unusual for account verification to take some time.
Are you sure you sent all the required document to the casino? I contacted the casino and they usually need ID (or passport), proof of the address (copy of a bill), screenshot of the account, and bank statement. I would recommend you to find out if there aren’t any additional documents which the casino needs and provide them as soon as possible.
Thank you in advance for your reply.
Best regards,
Kristina
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5 years ago
Hello Kristina,
Thanks for the reply. I am sure that I have send all those documents already on the Tusday 29ste Oktober. In total I send 4 documents (ID, bill gascompagny, kopie bankstatement with payment to ecopay Z, and statement fromd Ecopay Z with payment to Casino4Dreams).
They never send me any mail back in the past 16 days , so I don't know if this documents are not good enough, of whatever.
Greatings,
Tim
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5 years ago
Hello Tim,
thank you for your reply. I contacted the casino regarding your issue. I will let you know as soon as I have some more information.
If the casino provides you with some new statement about successful verification, please do not hesitate to write to me an email to kristina.s@casino.guru.
Best regards,
Kristina
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5 years ago
We would like to ask the Casino4Dreams to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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5 years ago
Thanks for the effort you put in this case. Unfortunately I must conclude that the money I have been waiting for never will reach me.
Further investigations learn me that the owner of Casino4Dreams (Stage5 NV), is the same owner as 1A Casino, Casollo Casino, Jokerino Casino and Crowncas Casino. On Askgamblers this 5 Casino's have on this moment 14 unresolved complaints about delaying payouts, and have they all the experience that they never get any answers on their questions. The last sign of living is from the end of October. In November they never have given this unresolved matters any attention. From this 14 unresolved complaits are 7 still tried to resolved them, but the Casino's never give any reaction, and neither they give you any reaction for my complaint.
You give CrownCas Casino the description "Zombie", because they never give you any reaction.
I have mailed their office in Cyprus about my complaint, but also they give me any answer. But their Casino-website's are still open for business and their chat-managers try to talk you in for een nice bonus. How abvious you can be part of a scam ?
I have given their Office the time till today for resolved my payout problem. So not, I will stop to invest time on this hopeless matter, and I will inform all the business partners of Stage 5 NV about the fact that they are dealing with scammers, and prossible will be convicted for being a part of scamming in a form of organized crime. Or that they stop their coorperation with Stage 5 NV today.
This action will give me at least any satisfaction.
Greatings,
Tim
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5 years ago
Hello Tim,
Thank you for the information. I contacted the casino multiple waysand waited for two weeks, but as you mentioned - no reaction at all. I know this is not a satisfactory resolution, but the rating for this casino will go down by marking this complaint as 'unresolved' and other players can read about your negative experience.
I am very sorry I couldn't help more. If the casino decides to reopen this complaint, you will receive the notification.
Thank you so much for being patient.
Best regards,
Kristina
