Casino360 - Player’s withdrawal has been delayed.

I have been waiting more then two months for them to finally unlock my account finally the have now I'm waiting more then a month for my withdraw

Dear Mobboss85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before? Also, would you mind sharing the reason why your account was closed?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

They locked me out of my account for more then a month because I have a twin brother same birth date and age that also ays with the same casino I explained it to them also sent them my driver's license and my brother's stating I have a twin brother so after about almost a month they finally unlocked my account and my winning g were also pending for the same amount of time and now another month has gone by and and still nothing I message them on an update on what is going on and they repeat them selfs saying that there is nothing they can do a d they don't have an update for me I asked them to get me someone that can give me some answers and still nothing and I have passed every verification process

Not only the bullshit there putting me through but how I have been treated is so unprofessional my winning was at 1,000 soon as I won that that's when they were being unprofessional and constant repeating themselves they should pay me my full winnings for the way I have been treated 3 months and still going of complete bullshit there should be no reason for them to be treating me so unprofessional and I spend my fare share with that casino now that I finally won something it's like there telling me f*** u so ya I thing they should pay me out my actual full winnings for the poor and unprofessional treatment

I don't understand this whole live chat thing I'm confuse cuz I was asked for my branch institution and bank I sent them my credentials numbers of times

Thank you very much Mobboss85 for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Mobboss85,

I’ll be in charge of your complaint from now on. I’ll try my best to resolve the issue.

I would like to invite Casino360 representative to join this conversation and participate in the resolution of this complaint.

We would like to ask Casino360 to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Mobboss85,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I’m sorry I couldn’t be of more help but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the casino’s Licensing Authority, you need to reach out to an independent negotiator, which you did.

Please let me know if you decide to contact the Licensing Authority and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen the complaint anytime.

We reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello,

I am sorry for the delay in responding to the complaint here. The issue has been already resolved directly with the customer more than 2 weeks ago. I do apologize for all the inconvenience caused due to the linked account issue however, we couldn't proceed at the time without the correct bank transfer details.

If you need any further information or assistance please do not hesitate to contact us via live chat or email at support@casino360.bet

Kind Regards,

Casino360

Thank you, Casino360, for letting us know.

Dear Mobboss85,

Could you please confirm that the issue has been in fact successfully resolved?

Dear Mobboss85,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, we will have to reject your complaint.

Dear all,

Even though we believe that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.