HomeComplaintsCasino33 - Player’s withdrawal has been blocked.

Casino33 - Player’s withdrawal has been blocked.

Black points: 500

Amount: $4,000 ARS

Casino33
Safety Index:Very low
Submitted: 28 Aug 2023 | Unresolved : 08 Sep 2023
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

1 year ago

The player from Argentina attempted to withdraw 4 thousand and has been blocked from all platforms by the cashier, who refuses to pay her winnings.

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1 year ago
Translation

On Saturday I took out 4 thousand with a cashier named Melina +54 ******* with this phone number and to this day she does not pay me and she blocked me from all sides and she does not want to pay me

Edited by a Casino Guru admin
Automatic translation:
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1 year ago

Dear yami7850,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

I would like to bring to your attention a recent similar issue from the player in another complaint https://es.casino.guru/casino33-las-ganancias-del-jugador-se-redujeron

Please allow me to ask you a few questions, so I can understand the whole situation completely.

Was your account created with the help of the cashier named Melina in the casino?

Were you able to withdraw from the casino in the past?

If there’s any relevant communication, please forward it to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

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1 year ago

Dear yami7850,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Thanks for your email, yami7850.

I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino33 has led us to the conclusion that it is highly likely a scam casino.

In reputable and licensed casinos, players are expected to register their own accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

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