Casino33 - Player’s payout has been delayed.

The cashier at Casino 33 is no longer responding to me about paying out the prize, I won 180,000, she sent me 30,000 and on top of that, I gave her a 10,000 tip. The remaining 140,000 is not being sent to me and she is not responding to my messages. I'm unsure of what to do in this situation as I've never experienced this before. I hope you can help me with this matter.

Dear tomasjlopez128,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have received one withdrawal? If yes, when exactly and how many days did it take to be processed? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, thank you very much for responding. On November 13th I played and won the prize, he told me that he had many prizes to pay and that's why it was going to take a while, the next day he sent me 20 thousand, and 3 days later he sent me 10 thousand. Then I tipped her 10 thousand, so there are 140 thousand left to withdraw and the girl no longer responds to me. I didn't play with any bonus or anything like that, I sent 10 thousand to deposit and play with that. I had already played with her several times but I had never won a big prize. It's very ugly the time you win something like that they make you go through these situations.

Thank you for your reply, tomasjlopez128. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal/transaction history here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Dear tomasjlopez128,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.