Casino1337 - Player's withdrawal is delayed due to 'Technical problems'.

Hello, so I won 3000 NOK at casino1337, i fully verified account, and made a withdrawal 06.02.2024.

I fully wagered bonus with all terms and conditions.

I still not received any money.

But when I write to the casino, they say that they are facing a "Technical problems" and dont tell me, when they will be able to send me the money.

Maybe Casino Guru team can help.

Dear Kri6tops,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Has the casino offered any alternative ways for you to withdraw your winnings?
• When was the last time you were in contact with the casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So, No in past i didnt had any withdrawals so far, casino didnt offered me any alernative ways to withdraw money. I was in contact with casino 5 days ago and no news,

P.S. When I write this, there is no news about my withdrawal

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Dear Kri6tops,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok, i have sent chat with their representative and approval, that they are canceling withdrawal for no reason to [email protected]

They are keep canceling all the time, and when I ask, why they are doing so, they respond that i just need to make a new withdrawal and they will process it, but i did it for 4 or 5 times allready, please help

Hi, money have been transfered to my account! Case resolved, Thanks

Dear Kri6tops,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru