The player from Norway had experienced withdrawal delays from Casino1337, despite having won 3000 NOK and being fully verified. The casino had attributed the delay to 'technical problems'. The player had no previous withdrawal history and was not offered any alternative withdrawal methods by the casino. The player confirmed that the funds were successfully transferred to his account. The issue was now resolved.
Casino1337 - Player's withdrawal is delayed due to 'Technical problems'.
Amount: 3,000 kr
Casino1337
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Hello, so I won 3000 NOK at casino1337, i fully verified account, and made a withdrawal 06.02.2024.
I fully wagered bonus with all terms and conditions.
I still not received any money.
But when I write to the casino, they say that they are facing a "Technical problems" and dont tell me, when they will be able to send me the money.
Maybe Casino Guru team can help.
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2 months ago
Dear Kri6tops,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Has the casino offered any alternative ways for you to withdraw your winnings?
- When was the last time you were in contact with the casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
So, No in past i didnt had any withdrawals so far, casino didnt offered me any alernative ways to withdraw money. I was in contact with casino 5 days ago and no news,
P.S. When I write this, there is no news about my withdrawal
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2 months ago
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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2 months ago
Dear Kri6tops,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Ok, i have sent chat with their representative and approval, that they are canceling withdrawal for no reason to tomas@casino.guru
They are keep canceling all the time, and when I ask, why they are doing so, they respond that i just need to make a new withdrawal and they will process it, but i did it for 4 or 5 times allready, please help
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1 month ago
Dear Kri6tops,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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