The player from Argentina had won a substantial amount of money but experienced delays with his withdrawal. Despite the funds still being visible in his account, the casino's support team had only advised him to wait without providing a solid resolution. After a thorough investigation, we determined that the player likely fell victim to a fraudulent scheme by Casino Zeus, which showed signs of being a scam casino. We advised the player to report the incident to relevant legal authorities for further investigation and potential resolution.
Casino Zeus - Player’s withdrawal is stalled.
Black points: 2934
Amount: $527,500 ARS
Casino Zeus
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino Zeus has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
11 months ago
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12 months ago
Translation
A cashier, who previously paid me when I won a prize of 500,000, has blocked me on WhatsApp. I contacted support on 21/11 and was told that the relevant department would be in touch. But they never did. I don't know what to do. Every time I write to them, I get the same response - to wait. The money is still in my account. When I ask support about it, they send me a screenshot of my account balance.
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11 months ago
Dear guiillotedemaria,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you passed the full KYC verification?
Have you received any explanation as to why the agent blocked you?
When exactly was your account blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
Yes, the agent was deleted and the explanation they give me is that the area in charge is taking charge, but I still don't receive answers. The cashier paid me 3 prizes but not this one of 527 thousand. And if they have my data.
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11 months ago
Translation
The cashier changed my password, they did not block my account. On 11/21 that same day I made the complaint to support
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11 months ago
I have thoroughly reviewed your case and watched several videos from the streamers advertising the platform Casino Zeus.
I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino Zeus has led us to the conclusion that it is highly likely a scam casino.
In reputable and licensed casinos, players must register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. You likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.
