HomeComplaintsCasino Zeus - Player's withdrawal is delayed by additional fee request.

Casino Zeus - Player's withdrawal is delayed by additional fee request.

Amount: €24,800

Casino Zeus
Safety Index:Very low
Submitted: 17 Apr 2024 | Case closed : 05 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Portugal had won 24,800€ on the Book of Queen slot. However, the casino was asking for a 10% payment, claiming it was a Portuguese law tax before they could release the winnings. We had suggested the player not to pay any taxes on his winnings and cautioned him against sending any further funds to this casino, as it appeared to be illegitimate. We had requested supporting evidence and relevant communication from the player. Unfortunately, due to the lack of response from the player, we could not proceed with any further investigation and had to reject the complaint.

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6 months ago
Translation

I deposited 25€, played on the Book of Queen slot, and won a total of 24,800€. When it came time to withdraw, they wanted me to pay 10% of the prize amount before they could release my winnings and transfer them to me. They claim it is Portuguese law to pay this tax.

Automatic translation:
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6 months ago

Dear 19vidal65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you kindly confirm whether you've previously made any withdrawals from this casino?

Have you submitted any personal documents to this casino for identity verification?

Based on our findings, this appears to be an illegitimate casino, and we've issued a warning regarding this gambling establishment. Please refer to our review for further details.

Nonetheless, I must caution you strongly against paying any taxes on your winnings or sending any further funds to this casino.

Unfortunately, it seems you may have been targeted by scammers.

Thank you in advance for your reply.

Best regards,

Petronela


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Edited by a Casino Guru admin
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6 months ago
Translation

Good afternoon. First I will give you the Casino link, so there is no mistake. zeusscasino.com. I've never made any withdrawals, it would be the first. I made a deposit of €25 bank transfer, to a strange name in Lithuania. I have proof of transfer as well as many screenshots and photos, also from chat conversations. I would like to send everything for your inspection.

Automatic translation:
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6 months ago

Hi 19vidal65,

Thank you.


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6 months ago

Dear 19vidal65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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