The player from Portugal won 24,800€ on the Book of Queen slot. However, the casino is asking for a 10% payment claiming it is a Portuguese law tax before they can release the winnings.
I deposited 25€, played on the Book of Queen slot, and won a total of 24,800€. When it came time to withdraw, they wanted me to pay 10% of the prize amount before they could release my winnings and transfer them to me. They claim it is Portuguese law to pay this tax.
Dear 19vidal65,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you kindly confirm whether you've previously made any withdrawals from this casino?
Have you submitted any personal documents to this casino for identity verification?
Based on our findings, this appears to be an illegitimate casino, and we've issued a warning regarding this gambling establishment. Please refer to our review for further details.
Nonetheless, I must caution you strongly against paying any taxes on your winnings or sending any further funds to this casino.
Unfortunately, it seems you may have been targeted by scammers.
Thank you in advance for your reply.
Best regards,
Petronela
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Good afternoon. First I will give you the Casino link, so there is no mistake. zeusscasino.com. I've never made any withdrawals, it would be the first. I made a deposit of €25 bank transfer, to a strange name in Lithuania. I have proof of transfer as well as many screenshots and photos, also from chat conversations. I would like to send everything for your inspection.
Hi 19vidal65,
Thank you.