The player from Argentina had won a significant amount at casinozeus.vip but had been unable to withdraw her winnings. Despite her complaints to the casino's support, she had only received responses stating her case was under review. She had also reported that the casino repeatedly blocked and unblocked her account. After an investigation by the Complaints Team, it had been determined that Casino Zeus was likely a scam. The player was advised to report the incident to the police or a relevant legal authority for further investigation.
Casino Zeus - Player’s winning payout has been delayed.
Black points: 1540
Amount: $1,267,800.25 ARS
Casino Zeus
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino Zeus has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
9 months ago
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10 months ago
Translation
Good afternoon, on 12/15/2023 I won 1,267,800.25 ARS with some ATMs that I always played with on the platform https://casinozeus.vip/
The day I won it, the cashiers withdrew it and told me that I had to wait for some supposed "agents" to pay me the prize because it was a big prize. Since that day, they never responded to my messages again. In fact, they block and unblock me all the time.
On 01/09 I started the claim with the casino support directly. Since that day, every day they tell me that my case is under review and that I have to wait for a resolution. I have read several cases on this platform where many months go by and they do not take care of the claimed prize. The truth is that it is a situation that makes me very sad and very tired because I have been claiming this prize for more than a month and a half. I no longer know who to complain to and I am losing hope that they will take care of it, since I needed the money because I have a family member hospitalized. Please, I did not know about this platform and I am writing to you to see if someone can help me.
I'm Belén *****
Thank you
I have photos of all the conversations in which they do not answer me anymore, please help me
Edited by a Casino Guru admin
Automatic translation:
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10 months ago
Dear belencarolinalp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Translation
Hello, thanks for helping me. Yes, on repeated occasions I have made successful withdrawals but when I win a larger amount this happens.
I don't know what KYC is but I don't know how they deal with verification.
I didn't play through any bonus, the initial money was mine. Thank you
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9 months ago
Is your verification status visible in your account?
Could you please share a screenshot of your withdrawal request as it is displayed in your transaction history?
You can post screenshots here or send the information to my email at tomas@casino.guru
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9 months ago
Translation
Good morning, I am attaching two images of the withdrawal requested from the ATMs. I have many more, because I told you speaking but they closed all their social networks after this fact. On the other hand, how do I see my verification status in casinozeus? I think that does not exist in this casino because it is played through an ATM.
I also wanted to ask you because it is the first time I use this platform, what action do you have? Do you contact casino support? Thank you
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9 months ago
Translation
I wanted to write that I'm still talking to them but they closed all their social networks
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9 months ago
Dear belencarolinalp,
I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino Zeus has led us to the conclusion that it is highly likely a scam casino.
In reputable and licensed casinos, players are expected to register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
You should always register in online casinos on your own, never through a third party. This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any other casino in the future.
