The player from Argentina had been blocked by the cashier at Scatter Princess after winning $550,005. He had not received any communication from the casino's support team. He confirmed that he had passed the full KYC verification and had previously made a successful withdrawal. However, he was then unable to access customer support. Upon reviewing the case, we found that the casino had no Terms and Conditions or licensing authority and registration was only possible through an agent. We concluded that the player likely fell victim to a scam and advised him to report the incident to the police or a relevant legal authority.
Casino Zeus - Player's cashout has been blocked.
Black points: 1,336
Amount: $550,005 ARS
Casino Zeus
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino Zeus has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
10 months ago
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11 months ago
Translation
I won 550005$ on Scatter Princess and the cashier has blocked me. They still haven't communicated with me about my case on support. How can they scam people like this?
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11 months ago
Dear soyelfabulosonahuel,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casino Zeus. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
When was the last time you communicated with customer support and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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11 months ago
Translation
The verification according to the support they have to contact me through my email because I get married has to go through several protocols and I still have not received a response
I made a withdrawal of just 4 thousand pesos and I charged it in total of all the times I put money in it was a total of $150,000 charged to the Zeus casino platform
Yesterday I contacted support to see how my house was going and they told me that they will be communicating but I still have not received communication from them. I earned that money 2 days ago and it cannot be that I do not see anything as it is possible that I do not They take charge so that they hire people who then steal from them or maybe everything is arranged between them and their same cashier who blocked me colludes with the Zeus casino. It's an assumption but that could also happen. The fraud itself is Zeus casino. I don't know but I want to. my prize
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11 months ago
Translation
He won't let me enter the support now I want to go in to talk to him and he won't let me in I don't know what's wrong there
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10 months ago
Thank you all information provided.
Unfortunately, we are unable to help you with this case. Please keep in mind that you should always register in online casinos on your own, never through a third party. This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. It is very likely that you fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
