HomeComplaintsCasino Winner - Player is struggling to log into her account.

Casino Winner - Player is struggling to log into her account.

Amount: Mex$1,400

Casino Winner
Safety Index:High
Submitted: 12 Dec 2021 | Case closed : 31 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Mexico is experiencing difficulties accessing her casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I cannot enter my account since I forgot my username and I cannot find a phone to communicate with

Automatic translation:
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2 years ago

Dear Rosy,

Thank you very much for submitting your complaint. I’m sorry to hear about your trouble. I have checked the casino website and this is what I found (here):


file


If you don't remember your user name, do you remember at least the email address that you have used to register your account? Have you received any registration email when the account was created?

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela


 

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2 years ago

Dear Rosy,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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