The player from Mexico is experiencing difficulties accessing her casino account. We rejected the complaint because the player didn't respond to our messages and questions.
I cannot enter my account since I forgot my username and I cannot find a phone to communicate with
Dear Rosy,
Thank you very much for submitting your complaint. I’m sorry to hear about your trouble. I have checked the casino website and this is what I found (here):
If you don't remember your user name, do you remember at least the email address that you have used to register your account? Have you received any registration email when the account was created?
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela