The player's unable to withdraw due unavailability of payment method. The complaint was closed as the player stopped responding.
CASINO VINCITU - The player's unable to withdraw.
Amount: ??
CASINO VINCITU
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Today's report is very special but I noticed it because we have 3 different gaming accounts in the family ... One of mine, one of my father and one of my brother
It is not clear why only one of our accounts can use nuvei credit cards while for the other two (as I will show you in the photos) there is no option for deposits ... year I lost 1800 euros because they could not be sent by bank transfer according to the Italian post office due to the anti-fraud shield since the money was always sent according to the Italian post office from an unknown Chinese site. Let's say that by using a Bancoposta account, nuvei deposits are the only way to cash out any winnings ... All other options are rejected.
Automatic translation:
Public
Public
1 year ago
Hello gian096,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CASINO VINCITU. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your accounts are already verified? Did you all 3 used different cards to deposit? Isn't there any other available withdrawal method which would be preferred by you?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, thank you for replying shortly ... Yes, the accounts are validated.
I specify that I do not have any withdrawals to withdraw I just wanted to point out that there are differences in how to top up with Nuvei ... On one account there is nuvei mode ... In another no ... I don't know the reason.
Good day
Automatic translation:
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1 year ago
Hello gian096,
I believe that the casino is not entirely responsible for that as it is up to the payment provider to allow or deny a payout method. If there are still other methods to withdraw, we can't punish for casino for such thing as there could be a thousand reason for the unavailability of that payment.
Is there anything else we can assist you with?
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