HomeComplaintsCASINO VINCITU - The player's unable to withdraw.

CASINO VINCITU - The player's unable to withdraw.

Amount: ??

CASINO VINCITU
Safety Index:High
Submitted: 14 Sep 2022 | Case closed : 04 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's unable to withdraw due unavailability of payment method. The complaint was closed as the player stopped responding.

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2 years ago
Translation

Today's report is very special but I noticed it because we have 3 different gaming accounts in the family ... One of mine, one of my father and one of my brother

It is not clear why only one of our accounts can use nuvei credit cards while for the other two (as I will show you in the photos) there is no option for deposits ... year I lost 1800 euros because they could not be sent by bank transfer according to the Italian post office due to the anti-fraud shield since the money was always sent according to the Italian post office from an unknown Chinese site. Let's say that by using a Bancoposta account, nuvei deposits are the only way to cash out any winnings ... All other options are rejected.



Automatic translation:
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2 years ago

Hello gian096,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CASINO VINCITU. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your accounts are already verified? Did you all 3 used different cards to deposit? Isn't there any other available withdrawal method which would be preferred by you?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hello, thank you for replying shortly ... Yes, the accounts are validated.

I specify that I do not have any withdrawals to withdraw I just wanted to point out that there are differences in how to top up with Nuvei ... On one account there is nuvei mode ... In another no ... I don't know the reason.

Good day

Automatic translation:
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2 years ago

Hello gian096,

I believe that the casino is not entirely responsible for that as it is up to the payment provider to allow or deny a payout method. If there are still other methods to withdraw, we can't punish for casino for such thing as there could be a thousand reason for the unavailability of that payment.

Is there anything else we can assist you with?

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2 years ago

Dear gian096,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

The complaint will be now closed for the above mentioned reason.

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