The player from the UK is highly dissatisfied with the casino’s services. He tried multiple times to close his account. He was disappointed with his winnings as well.
Casino Venetian - Player wishes to close his account.
Amount: £1,500
Casino Venetian
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Four days have gone past sent emails every day to close my account no response. I’m them four days deposited £1500 and roughly 2000 spins on Merlin slot. In total got the free spins 4 times. 4 TIMES from 2000 spins. And everyone one of them 4 times the wins were really really bad. I have never experienced anything as bad as this and I regret having to waste my money on them. Please stay away from this casino it’s definitely rigged. Don’t waste your money here unless you want to throw your money away.
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3 years ago
Dear A,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, could you please let me know what reason for account closure you stated in your request, so we can continue resolving this complaint accordingly? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Also, reagarding your winnings, I want to inform you that sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
I know about winnings but this was awful. this is why I wanted to close the account. Because this is how bad it was. I been playin slots 10 years now. This casino is not here to pay even if u win something. Just try it yourself and try and withdraw. See what happens. Guaranteed you won’t get nothing and won’t hear nothing.
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3 years ago
Unfortunately, we are not able to continue resolving this issue under these circumstances. You sure are fully aware of the possibility of losing your money in the process of gambling, which, sadly often happens. You can try to play in one of our recommended casinos instead:
https://casino.guru/top-online-casinos#tab=RECOMMENDED
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
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