Casino Venetian - Player’s winnings weren’t credited.

Hi one of there games golden lucky pigs does not pay out on free spin winnings this happened 6 times I reported 3 days ago and since with no reply on live support 3 days running number 1 in queue for an hour with no reply its a sham

Dear Alexandria,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I am not sure I understand your issue properly. Could you describe what happened in more details, please?

Do you have any evidence showing this problem, for example a video recording? Please forward it or any other evidence to my email address kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi when you play this game and you win free spins maybe 5 10 or 7 I won these a few times but at the end of the spins money won did not go into funds this happened on 5 games I kept telling the casino but nobody ever got back tried phoning but the number given is not correct, emails come back the only way to communicate is through live or contact through the website I have been trying to get an answer but they are ignoring me and the live talk is just not work I was on an hour 4 times in position 1 but then it cuts you off

Thank you very much Alexandria for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I also have 20 euros still in my acoount

Hello Alexandria,

I am very sorry to hear about your issue. I will do my best to help you.

Casino Venetian, could you please shed some light on this case? Thank you very much in advance for your reply.

Thank you

We would like to ask the Casino Venetian to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I do not think they will respond even email and phone numbers are dodgy

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.