Casino Venetian - Player’s two deposits have never been credited to her account.

2 of my deposits did not get credited to casino account a deposit of 50 euro and a deposit of 30 euro. I have tried to contact the casino since the 37th of march but emails bounce back I tried internal messages and they have not responded but they have blocked my account. 

Dear Ann,

Thank you very much for submitting your complaint and forwarding the receipts. I’m sorry to hear about your problem. Please could you advise if this was your first time depositing funds in this casino? Did you try to contact your payment provider? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi I have made a few deposits before and after the incident of lost deposits the 2 missing deposit have both gone to the casino and have both been cleared at my bank. I just thought the site was having issues and the money would go to my casino balance but it never did as it was debit card payment my bank have to honour it to them. As I mentioned I have tried to contact casino by email phone etc but no response the have blocked my account a few days after I submitted my complaint  I have also tried to speak to live chat but no one is responding. 

Thanks Ann. 

Thank you very much Ann for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ann, 
Please be informed that this casino has a very bad reputation rating on our website, but I hope I will be able to help you anyway. I have already contacted casino support and I'm waiting for a response from them. Once they answer, I will immediately let you know.

Dear Juli 

Thank you for your prompt response, I live in hope that they will respond and return my money. 

Thanks. 

Ann

We would like to ask the Venetian Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Hello.

We have received a requested to reopen this complaint. Is there any new information?

Hello Ann. 

Hope you are doing well.

I see this as resolved since Ann, got all her funds in her account, and she have played already.

Thank you .

Hello.

All funds has been credited properly to the player account long time ago already!

Regards.

That's great news, congratulations! We will now close the complaint as 'resolved' in our system.