The player from Finland received a message, that he needs to fulfill the wagering requirements. The player mentioned, that the casino is constantly changing the rules, but, unfortunately, there was no evidence to support this, therefore we were forced to reject this complaint.
Casino Venetian - Player’s being asked to fulfill the wagering requirements.
Amount: €4,800
Casino Venetian
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hi, I got 10 free spins at that Casino to win € 59, the maximum withdrawal should be 10x this. But now I still have a balance of 4.7k and they claim that I should recycle for real money that 40x59 even though it doesn’t read anywhere.
Automatic translation:
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4 years ago
Dear Nico,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Although I understand your frustration, but most bonuses have wagering requirements that has to be met. This casino has very brief T&Cs and I agree that it should be written there.
However, if the casino informed you about this fact, I would recommend you finishing those wagering requirements, because you won’t be able to withdraw your winnings.
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, or if I misunderstood your issue.
Best regards,
Kristína
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4 years ago
Translation
Hi, I circulated the bonus money with about 5 tons which was double what I liked, well now I heard that they should have been circulated in the game where I got them. That is, the constantly changing bonus rules.
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4 years ago
Thank you for a quick reply! Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).
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4 years ago
Translation
Hi, I don't have those posts, I heard these rules from this casino promoter.
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4 years ago
Unfortunately, there is not much we can do under these circumstances and without any supporting evidence. The only thing I can recommend you is to finish those wagering requirements according to the casino's instructions, otherwise, you won't be able to withdraw your winnings.
If you come across more information that could help us to support this case, do not hesitate to let us know, otherwise, we will be forced to reject your complaint.
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4 years ago
Unfortunately, without any supporting evidence we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
