Casino Tropez - Player’s deposit has never been credited to his casino account.

Hi ,

I deposited 23 April 500 Rand . Unfortunately it never came on my account . Sent and called them ( they say in 24 hours is should be ok .

still waiting ! I really sent them everything.

Dave

Dear Beast777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt with all the visible details of the transaction to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thanks Casino ,

there reputation is very good in Saa … Abd yes people think there is hé again ! Got all my paperwork/ bank etc … so hopefully the casino comes with a prober respond . Meanwhile going to see where I can spent my money .

have a good weekend .

Abd with other Sa casino it works normally . I calledcthem 5 time to a number in the uK Abd they told me not to worry …

Also strange is the casino reply’s in30 min .. now nothing .

I fully understand your frustration, Beast777. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Thanks ! We keep contact …

have a good day

kind regards , Dave

Thank you, Beast777, for your patience and understanding. I will check back with you in three weeks.

It’s ok … have a good weekend . They promised to do everything to find the 500 Rand .

chat soon

Dave

I played again … but nothing higher then 3000 Rand …with roulette unfortunately.

I spent more although

Hi ,

I took contact .. because I tried without problems a deposit. The information they have now is not enough . They want more papers from the bank. Just close this …. Spent so much more then 500 Rand . And winning .. not higher then 3000 Rand.. so I told them I gimme take a holiday … that Money is just gone .

every time a different story . There friendly but I sent them enough paper and statements.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.