Tim, a player from Germany, got stuck in the verification process.
Casino Sieger - Problematic verification.
Amount: €5,000
Casino Sieger
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
After waiting forever to be verified, my winnings were not paid out. I was counted, I still had to be verified. A link was sent to me after I received a text message for a code that did not work because it was not a link but simply an image that I could click on. Then I was told that I was verified manually. Apparently not because the reason to make my payment was my incomplete verification.
This is where players are held. When I was logged in, the chat didn't work either. When I logged out he went again. What is operated here is criminal and has not earned an MGA license.
Automatic translation:
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4 years ago
Hello Tim.
Thank you very much for submitting your complaint. The verification process is a mandatory procedure in most casinos. Has the casino provided you with any alternate solution which you can use to verify your account?
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4 years ago
Translation
Apparently it was already verified manually. Greed is just held up.
Edited
Automatic translation:
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4 years ago
Translation
No. I just lost everything because it was too stupid for me. Can only advise against the casino. A delay tactic is used here. Reputable casinos work much faster
Edited
Automatic translation:
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4 years ago
Have you lost it while playing or the casino confiscated the amount? Could you also specify how long have you been waiting for the verification (after you have sent all the necessary documents)?
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4 years ago
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Dear Tim.
Verification process is mandatory procedure in every casino. Occasionally, the casino launches additional deep verification when they investigate your gameplay it can take a few more days (two weeks are acceptable by our Gambling Codex). We are sorry to inform you but since you have gambled the balance we have no other option than reject your case.
Best regards, Jozef
Casino.Guru
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