Casino Portugal - Player’s criticizing false advertisement of bonus.

I want to complain about a fake advertising promotion where after registration and identity verification I should have received a bonus of 10 euros but I did not get

Dear Ozias232,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you redeemed any free bonus in this casino in the past? Did you receive any message or notification when you’ve tried to activate the bonus? Could you please advise if you communicated this issue with casino? Have you received confirmation regarding successful identity verification?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Ozias232,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.