Casino Planet - Player's withdrawal hasn't been processed.

this company is not paying out as they "review"

my answers to a gambling/gaming questionairre !!

thye should not take it if they wont pay out

it is not acceptable and i want to see them brought to task

Dear paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand completely what the issue is here. Could you please describe your problem in more detail? Are you having problems with withdrawing your winnings?

Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i have mailed to say this is all sorted

thanks

Awesome news, paul. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.