Casino Orca - Player's account has been closed and winnings confiscated.

Good morning. My account was simply terminated without my authorization. Yesterday, I created my account on the site and started placing bets. I used the bonus on the Sky Hunters slot and managed to achieve a big win using the bonus. Afterward, I continued betting on other slots and completed the rollover requirement for the bonus. This morning, I was informed via email that my account had been closed due to an investigation into cheating and that they would not return my winnings. I want to receive my winnings because I did not use any tactics or methods that would justify my account being blocked. The amount I had in my account was approximately 800 BRL.

Dear filipebiel201,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you activated? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Did you play any other games? If you did, please specify which ones.
• Did you pass the verification before the casino blocked your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Could you clarify which bonus you activated? first deposit bonus

Did you play any other games? I don't remember exactly what other games I played, but as a bonus I did play sky hunters.

Did you pass the verification before the casino blocked your account? yes I did