The player's winnings have been voided due to max win limit. The complaint was rejected because the player did not respond to us.
Dear Olga,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. To help you solve your case we would require more details. Could you please specify your problem? Have you been playing with bonus money or spins? Who recommended you to deposit 75€? What explanation did you receive from the casino? Also please forward me any relevant conversation with the casino to nikolas.b@guruadmins.com.
Looking forward to hearing from you.
Best regards,
Nick
Dear Olga,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. To help you solve your case we would require more details. Could you please specify your problem? Have you been playing with bonus money or spins? Who recommended you to deposit 75€? What explanation did you receive from the casino? Also please forward me any relevant conversation with the casino to nikolas.b@guruadmins.com.
Looking forward to hearing from you.
Best regards,
Nick
Dear Olga,
We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.
Best regards,
Nick
Dear Olga,
We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.
Best regards,
Nick
We are now rejecting the complaint as the player was non-responsive.
We are now rejecting the complaint as the player was non-responsive.
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