The player's winnings have been voided due to max win limit. The complaint was rejected because the player did not respond to us.
Casino Moons - Player's winnings have been voided.
Amount: €3,056
Casino Moons
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Lied for more than three weeks, forcing the 75 deposit, then pay 100, the profit was totally 3179, do not pay 3079
Automatic translation:
Public
Public
3 years ago
Dear Olga,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. To help you solve your case we would require more details. Could you please specify your problem? Have you been playing with bonus money or spins? Who recommended you to deposit 75€? What explanation did you receive from the casino? Also please forward me any relevant conversation with the casino to nikolas.b@guruadmins.com.
Looking forward to hearing from you.
Best regards,
Nick
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