HomeComplaintsCasino Moons - Player's winnings have been voided.

Casino Moons - Player's winnings have been voided.

Amount: €3,056

Casino Moons
Safety Index:Above average
Submitted: 23 Aug 2020 | Case closed : 08 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player's winnings have been voided due to max win limit. The complaint was rejected because the player did not respond to us.

Public
Public
4 years ago
Translation

Lied for more than three weeks, forcing the 75 deposit, then pay 100, the profit was totally 3179, do not pay 3079

Automatic translation:
Public
Public
4 years ago

Dear Olga,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. To help you solve your case we would require more details. Could you please specify your problem? Have you been playing with bonus money or spins? Who recommended you to deposit 75€? What explanation did you receive from the casino? Also please forward me any relevant conversation with the casino to nikolas.b@guruadmins.com.

Looking forward to hearing from you.

Best regards,

Nick

Public
Public
4 years ago

Dear Olga,

We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.

Best regards,

Nick

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Public
4 years ago

We are now rejecting the complaint as the player was non-responsive.

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