The player's unable to unsubscribe from promotional e-mails even though he is self excluded. The complaint was closed as the casino has no reaction policy.
Casino MGA - The player's unable to unsubscribe from promotional e-mails.
Black points: 40
Amount: ??
Casino MGA
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Due to my problem gaming behavior I have closed all my gaming accounts! The casino mentioned here has been bombarding me with ads for over two years! I blocked the email! I've unsubscribed dozens of times! Without success! Since these advertising emails are considered an impulse trigger for playing again, I would like them to be unsubscribed from this advertising! Without success!
Automatic translation:
Public
Public
1 year ago
Hello Ares1981,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino MGA. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you self exclude yourself from this casino? Did you receive any confirmation regarding the exclusion? When was the last time you contacted the casino to stop the promotional e-mails?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick! I have contacted the casino countless times and also used the "unsubscribe" function umpteen times! Brings nothing!
Automatic translation:
Public
Public
1 year ago
Dear Ares1981,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.
The casino can reopen this complaint anytime.
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