The player from Germany has been waiting for his winnings for 2 months. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Casino MGA - Player’s withdrawal has been delayed.
Black points: 118
Amount: €450
Casino MGA
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I won on 3/7/2022 and I've been waiting for my PAYOUT for exactly 2 MONTHS!!!
Write it down and every time I'm told that it's still being worked on... What a ridiculous work they've been doing on it for months
I advise everyone against CASINO MGA😡😡😡😡
Automatic translation:
Public
Public
2 years ago
Dear Murat,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hello Kristina
First of all I wanted to thank you
yes, I had it paid out 2 times before and I'm also verified
no it was without bonus
I expect a profit of 450€
Automatic translation:
Public
Public
2 years ago
Dear Murat,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.
The casino can reopen this complaint anytime.
