HomeComplaintsCasino MGA - Player’s withdrawal has been delayed.

Casino MGA - Player’s withdrawal has been delayed.

Black points: 118

Amount: €450

Casino MGA
Safety Index:Very low
Submitted: 09 May 2022 | Unresolved : 10 May 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Germany has been waiting for his winnings for 2 months. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

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1 year ago
Translation

I won on 3/7/2022 and I've been waiting for my PAYOUT for exactly 2 MONTHS!!!

Write it down and every time I'm told that it's still being worked on... What a ridiculous work they've been doing on it for months

I advise everyone against CASINO MGA😡😡😡😡

Automatic translation:
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1 year ago

Dear Murat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Hello Kristina

First of all I wanted to thank you

yes, I had it paid out 2 times before and I'm also verified

no it was without bonus

I expect a profit of 450€

Automatic translation:
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1 year ago

Dear Murat,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Casino MGA to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Casino MGA. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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