Casino.me - Player's account has been blocked.

I was adopted and my name was changed and my account was frozen while I was in the process of changing it on the site.

Dear hs0930,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? How come you had to change your name? Do you have any documents confirming the change?

When did you create your account and when was your name changed?

Have you informed the casino about this issue and the name change?

Thank you in advance for your reply.

Best regards,

Kristina

Do I have to say why I adopted the child? I don't remember the exact date when I created my account, and I was forced to submit documents like this, and my account was frozen without permission. , During the game, you can do whatever you want, no matter how much you charge, even if you lose, you have never complained about anything, but as soon as you withdraw for the first time, your account is frozen, and the money you are withdrawing You don't refund until then, isn't it like a scam?

I don't know why it was frozen, but I created an account without knowing why, so I think it can't be helped, but isn't it a bit wrong not to return the money that was being withdrawn? It's my money I'm using my own money to withdraw my own money Not returning it is the same as theft, right? I can freeze my account, so please return my $650.

Thank you for your reply, hs0930. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Last name changed due to adoption

I think the account was created half a year ago

When will I get a reply? please refund $650

Unfortunately, you failed to answer all my questions again. Please understand that without your full cooperation we will not be able to help.

I don't know when the account was created, so why don't you look at the history there?

It doesn't matter if you don't answer the written question, you can't use the account, but it's strange that you don't return my money.Why do you have to take my money? Even though it wasn't done intentionally or on purpose, it can't be helped if it's done on purpose, but if it's not, it's strange.

Please understand that I do not work for Casino.me, but for Casino.guru which operates as an independent website. I do not have access to any information about your account.

Since you failed to provide all the necessary information even though I asked for it multiple times, we are not able to proceed with this complaint and I am forced to reject this complaint.

When I was about to notify you, my account was closed.