HomeComplaintsCasino Lust - Player’s withdrawal has been delayed.

Casino Lust - Player’s withdrawal has been delayed.

Amount: $100

Casino Lust
Safety Index:Very low
Submitted: 13 Jan 2024 | Case closed : 06 Feb 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Minnesota had an issue with a delayed withdrawal from an online casino after undergoing a lengthy verification process. Despite being instructed to wait 28 working days, she had received no further communication or her winnings. Her account had been verified and she had used a bonus to accumulate her winnings. However, the player failed to provide additional information that had been requested by the Complaints Team, which led to the rejection of her complaint due to insufficient evidence. The issue remained unresolved.

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11 months ago

I deposited at this casino when I wasn't as savvy as I am now. I believe I submitted the withdrawl before Dec 11 as I first thought, but now I remember I waited quite awhile to be verified. Then it was 28 working days to wait to payout. RED FLAG. I probably I'll never see it. It's the same song and dance. We will contact so and so and we will contact you. Of course they never did. Anyway don't waste your time or money here. I wonder if anyone has ever been payed, seems like a nefarious operation to me.

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11 months ago

Hello Lioness,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Lust. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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11 months ago

Yes my account has been verified. It was a bonus that I used.

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11 months ago

Hello Lioness,

What kind of bonus did you use exactly? Would it be possible to forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

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10 months ago

Dear Lioness,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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