The player from Minnesota had an issue with a delayed withdrawal from an online casino after undergoing a lengthy verification process. Despite being instructed to wait 28 working days, she had received no further communication or her winnings. Her account had been verified and she had used a bonus to accumulate her winnings. However, the player failed to provide additional information that had been requested by the Complaints Team, which led to the rejection of her complaint due to insufficient evidence. The issue remained unresolved.