HomeComplaintsCasino Kingdom - The player's communication with the casino is stuck.

Casino Kingdom - The player's communication with the casino is stuck.

Amount: ??

Casino Kingdom
Safety Index:High
Submitted: 15 Oct 2021 | Case closed : 01 Nov 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player's communication with the casino is stuck as the casino failed to send him the requested information for over 3 months. Although the casino is not obliged to keep this kind of information, we tried to help the player with their request. Our efforts were not successful, still there was no reason to punish the casino, therefore we rejected this complaint.

Private
Private
3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Sabine0506,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify what privacy policy do you mean? Why did you request your history from the casino? Please try to give us as much information as you can as the case is not really clear for us at the moment.

Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Public
Public
3 years ago
Translation

I wrote them an email

Automatic translation:
Public
Public
3 years ago

Dear Sabine0506,

Thank you very much for the additional information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Public
Public
3 years ago

Hello Sabine0506!


I will take care of this complaint from now on. I would like to invite representatives of Casino Kingdom into this complaint in order to help us resolve the situation.

Public
Public
3 years ago

Hi there


This complaint is identical to the complaint that was submitted by this player for Cosmo Casino.


Cheers

Public
Public
3 years ago
Translation

Then it would be interesting why you don't send me the data protection declaration plus transaction history.

Edited
Automatic translation:
Public
Public
3 years ago

Dear Sabine0506,


I think the casino representatives were trying to say that their approach will be the same as with your previous complaint which has been already closed.

Since we are not able to help you with your query at this point, is there anything else we can help with?

Public
Public
3 years ago
Translation

The casino is obliged to send the DSGVO within 4 weeks. It's been over 3 months now. But now I'll take care of it myself with my lawyers. Nevertheless thanks for your help!

Automatic translation:
Public
Public
3 years ago

Dear Sabine0506,


Due to the reasons that have been mentioned earlier, we are rejecting this complaint.

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