The player struggles to withdraw as his request is getting rejected. The complaint was closed as the player stopped responding.
Casino Kakadu - The player struggles to withdraw.
Amount: €200
Casino Kakadu
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Verification went smoothly.
But now I'm chasing my money, 3 times my withdrawal request was rejected without any apparent reason.
according to support technical problems.
I think it's more of a stalling tactic.
Automatic translation:
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1 year ago
Hello Kingeckrim,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Kakadu. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello and thank you for the quick reply. My account has been fully verified since 06/08. I've been looking for contact with the casino more often since then. Last this morning. For example, last night I was simply ignored, which means the support didn't read any messages in the chat, but left the chat immediately. According to the casino, my bank allegedly declined the transfer. According to the official, my withdrawal was approved and would now be processed. I used a bonus, but implemented it as normal, and also paid attention to the guidelines, since I never turn more than a maximum of 1 euro anyway, there shouldn't be any problems. I am attaching the last payment attempts. 
Automatic translation:
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1 year ago
Dear Kingeckrim,
Please note that if your account got verified only 3 days ago, it might still take up to 11 days to receive the payout. We always recommend to wait 14 days after finishing the verification to process the first ever withdrawal in any online casino.
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1 year ago
Dear Kingeckrim,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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1 year ago
Good afternoon, gentlemen.
My presence is not required at this time, I just wanted to point out that we are working to resolve this situation with the help of the transfer bank.
The process was approved on the 9th. From 3 to 10 workdays the funds should be received.
Thank you all!
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