Casino Kakadu - Player’s winnings haven’t been received yet.

Spiele seit ein paar Monaten dort.Konto war Verifiziert.

Spiele nie mit Bonus

Habe nun meine erste Auszahlung beantragt.

Die wurde nach 2 Stunden storniert.

Grund der Stornierung, mein Konto sei nicht verifiziert.

Ich muß bis zum 29.10.22 folgende Unterlagen hochladen, sonst wird mein Konto gesperrt und mein Gewinn gelöscht.

Habe viel hochgeladen gestern. Aber es passiert nichts.

Frage an den Support, wann mein Konto verifiziert ist.

Antwort, ich sollte mich in Geduld üben.

ich finde diese Art der Verifizierung total übertrieben.

ich sende Ihnen, was die alles verlangen.

Einsteiger

Calico

Starter

Forenbeiträge:

54

Mitglied seit:

13.12.2018

Hat das schon jemand gelesen Kakadu Casino

26.10.2022, um 18:50 Uhr#1

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Hallo

Habe endlich mal einen Gewinn von 700€ bei Kakadu Casino gehabt.

Eigentlich war ich Verifiziert 

Aber dann ging es los

1.What is your main source of income? 

Salary - employment

Salary - self-employment 

Pension

Dividends

Inheritance

Winnings

Savings

Sale of property

Crypto mining

Trading

Other - please specify 

2. Do you have other sources of income? 

Salary - employment

Salary - self-employment 

Pension

Dividends

Inheritance

Winnings

Savings

Sale of property

Crypto mining

Trading

Other - please specify 

3. What are your total annual earnings? 

€0 – €29,999

€30,000 – €49,999

€50,000 – €89,000

€90,000 +

4. What is your expected level of spending per year? 

€0 – €10,000

€10,001 – €20,000

€20,001 – €30,000

€30,001 – €40,000

€40,000 +

5. What is your employment status? 

Employed (full time)

Employed (part-time)

Self-employed

Temporarily not working

Unemployed

Retired

Student

6. What is your primary occupation? 

7. What is your nationality? 

8. What is your place of birth? 

Accepted source of funds

Source of fundsDocument typeCompany profitCertified copy of latest audited company accountsCompany saleSigned letter from solicitor or regulated accountant

Copy of contract of sale, plus bank statement showing proceeds

Copies of media coverage (if applicable) as supporting evidenceCompensation paymentLawyers’s letter

Сourt orderCreditA copy of a statement/letter from a credit Provider reflecting credit amountsDivorce or separation settlementOriginal or certified copy of court order

Written confirmation of settlement signed by a lawyer/advocateGiftDonor’s Source of Wealth (requirements of evidence as stated above for each individual source of wealth and a letter from the donor confirming details of the gift)InheritanceGrant of probate (with a copy of the will), which must include the value of the estate

Signed letter from solicitorInvestmentsA statement or letter confirming an investment which is at least three months oldLottery/Betting/Casino winLetter from the relevant organization (Lottery headquarters/betting shop/casino)

Cheque

Winnings’ receipt or certified copyPassive income (rental, dividends, interest)A copy of client’s recent tax return not more than 12 months oldPension scheme/Retirement incomeBank statements (most recent three months) showing deposits from named employer/pension fund

Annual pension statement

Pension payslipsSale of propertySigned letter from solicitor

Certified copy sale contract

Signed letter from estate agentSales of shares or other investments/liquidation of investment portfolioCertified investment/savings certificates, contract notes or cash-in statements

Bank statement clearly showing receipt of funds and investment company name

Signed letter detailing funds from a regulated accountantSavings from salary (basic and/or bonus)Original or certified copy of last three months’ payslip (or bonus payment)

Letter from employer confirming salary (3 Months minimum).

Latest audited accounts (if self-employed) and company bank statementOtherRelevant official documentation evidencing source of wealth and funds

Dear stephan-1978,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Greetings, my friends. 

So far my presence is not required, but I would like to make sure that everything here is going in the right and fair direction.

The player has a sufficiently verified account to withdraw his funds. Initially there was a rejection of the payment solution, which we solved by requesting an alternative method. There were no more problems and the payment was approved.

But it is worth noting that the amount on the player's balance is less than the amount declared here. 

Anyway, the payment was approved and sent. 

Regards,

Kakadu Team 

Das Karo hat das Geld heute angewiesen

Geld ist auch schon auf dem Konto.

Danke für die Hilfe

Awesome news, stephan-1978. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.