The player's account got closed for unknown reason. The complaint was closed as the player stopped responding.
Casino Intense - The player's account got closed.
Amount: €2,000
Casino Intense
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Casino Intense has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi
I deposited a lot of money to this casino lost more than 2000 euros and already asked more than 20 times via email and chat to close my game account
Nobody doesn't react to it
I ask for your help
Valizadeh
Automatic translation:
Public
Public
1 year ago
Hello arian9595,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Intense. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? How much was your remaining casino balance when your account got closed? When was the last time you speak to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
