Casino Intense - The player's account got closed.

Hi

Ich habe sehr viel geld an diese casino eingezahlt mehr als 2000 euro verloren und schon mehr als 20 mall per Email und chat gebeten mein spiel konto zu schließen

Niemand reagiert nicht drauf

Ich bitte um ihre Hilfe

Valizadeh

Hello arian9595,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Intense. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? How much was your remaining casino balance when your account got closed? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear arian9595,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.