Casino Intense - Player’s money hasn’t been credited.

15 days have passed and my money has not even been deposited, I understand that it may even take longer, but said casino gives answers as a mockery of me, at first they told me 5 days, then 14, that period has passed and until now Nothing, they have only told me that technical problems etc and that when I can they will pay me and they do not give me any separate solution and no matter how much you tell them to investigate the casino they do not give you more information or anything and I told them that a superior will contact me and nothing ... Something that strikes me is that said casino has:

-Belize regulations

-phone number in Madrid

- headquarters in czech republic

-Curacao license

Please contact me and tell me what should I do? My email is ***@gmail.con

Thank you very much for your attention

Dear Ever Aldair,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly your issue. Did you make a deposit, but it has never been credited to your casino account, or are you waiting for your withdrawal?

Please let me know if this is the case, so we can continue resolving this case accordingly.

Best regards,

Kristina

Nono, I deposited and played the casino, I won an amount of € 592.00

The problem comes in that when I claimed it they told me that it took 5 days to make the transfer and well ... They happened and from there they told me 14, that period has passed and they do not tell me anything, at most they tell me "in these days the transfer will be made, I told them to call me some superior or technician of said casino and nothing, they tell me many excuses and nobody ever contacts me, I have already called the number they have several times and nothing ... They say it is only for promotions, I am beginning to take for granted that casinointense is a scam and I am afraid that they are selling my personal information to other entities, what could I do?

Ever Aldair, thank you very much for clarification. Could you please confirm you passed the KYC (verification process)? Have you ever made a successful withdrawal before?

Dear Ever Aldair,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.