HomeComplaintsCasino Infinity - Player's withdrawals are delayed again.

Casino Infinity - Player's withdrawals are delayed again.

Amount: €2,500

Casino Infinity
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

4d 0h 53m 38s

Case summary

The player from Greece reports issues with withdrawals from Infinity Casino, having approved requests totaling over 6000 euros, yet funds have not appeared in their account. The VIP manager claims that 1500 euros are sent, but the player’s bank has not received any transfer, and similar issues previously experienced are being echoed again.

Public
Public
Translation

Just 20 days ago, my previous complaint with Infinity Casino was resolved. The reason it was resolved was due to the significant help I received from your page, and I thank you once again. I currently have a large balance from my winnings, over 6000. So far, I've requested 5 withdrawals. Three of them were approved, but the money hasn't appeared in my account for several days.

The VIP manager confirmed that 1500 euros have been approved and sent by the casino, yet he is once again attributing the issue to my bank provider. I spoke with my provider, and no transfer has been made.

In my previous complaint, the casino again blamed my bank provider for the issue, saying withdrawals weren't going through, only to eventually admit that the problem was with their own provider!

Through your page, they requested a second verification of my account (despite it having been verified before).

After the new verification, a few days later, they paid me.

Unfortunately, now I'm facing the same issues again. They are not paying me!

Automatic translation:
Public
Public

Dear ngeorgiou690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested your withdrawal(s)?
  • Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
Translation

The withdrawals have been approved for a week now and I was emailed that the money would appear in my account within 1-3 days.

I requested withdrawals through revolut. And last time I got the money through revolut after the casino had previously verified the specific account. I am attaching the casino's response to your page that it received all the necessary documents.

file

Automatic translation:
Public
Public

Thank you for your reply, ngeorgiou690. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Public
Public
Translation

Let's give it time. But as I mentioned, the casino processed the withdrawals, approved them, and a week has passed since then. In my email, they said that I would receive the money within 1-3 days!


I am sending you one of the emails.


file

file

Automatic translation:
Sensitive attachment
Sensitive attachment
Translation

Not only are they making fun of me unfortunately, but also in the VIP department the employees do not cooperate with each other

Within a few hours yesterday they asked me for the same thing twice. The second time I sent them they told me they would pay me in a few minutes. Unfortunately today it's the same thing again.





Automatic translation:
Sensitive attachment
Sensitive attachment
Translation

I am also sending you the withdrawals that were approved but not paid.

I would ask you to contact the casino to provide us with an explanation.


Automatic translation:
Public
Public
Translation

Unbelievable things. A month ago there was a second verification of my account. The casino also confirmed it on your page that it received all the documents. Today they are asking for verification again. My God, what scammers they are. Why do you have a rating of 7.1 for them.

It's a shame the careless players who steal from them! I want my two thousand that were approved days ago and my account at the casino is a scam to be closed. Please help me get my money and close this account at this damn casino immediately !!!!!!!

file

file

file

file


Automatic translation:

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news