The player from Germany has requested his withdrawal five days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.
Casino Gods - Player’s withdrawal has been delayed.
Amount: €1,800
Casino Gods
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Casino Gods has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I have requested a payout of € 1800 from the casino mentioned.
I then submitted all the necessary documents for verification. According to the casino, this takes 24 hours and in individual cases up to 72 hours. I am now waiting for the fifth day for my account to be verified. I'm only put off by support.
Do not get any feedback or anything else. I don't find this very nice and player friendly.
Automatic translation:
Public
Public
4 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.
Please let us know if this information was helpful. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Hello,
Have you received your winnings or we need to intervene? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
Public
Public
4 years ago
Translation
Hello, I have not yet received the prize. The processing of the payment is said to be on June 11. occur. But this should also be on June 9th. it was promised to me by the manager, but this was not kept. If the payment on June 11th I will not let you know if it does not take place again.
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much. I will set the timer for 2 days and wait for your reply patiently.
Public
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4 years ago
Translation
The amount was successfully paid out
Edited
Automatic translation:
Public
Public
4 years ago
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
