Casino Gods - Player’s criticizing Responsible Gaming practices.

asino Gods: none of these casinos do verification and allow players like myself to deposit R390 I think that between the 4 casinos I played lost the entire R1200 I had to my name.. my argument is why are we with gambling addictions not ona global verification system accesible to all casino

if verified after the 1st deposit the casino would of saved us from loosing a ton of money we cant afford to play,

and therefore should as a neww depoiting player be contacted after the first purchase

verify age , gambling addictions , if players are fraudelent

- so based on this R390.00 was lost at casino Gods and R160 at yeti casino, as been reasonable said to refund 50% given that first deposit made and lost then if verified all in order

bot refused, both simple stated that we do not give a sh!t about your gambling addiction problems you lost this amount of money and we will keep that ...

As they did not verify to see if i am listed gambling addiction , allowed me to deposit and only once i told them lock the account they would of continued to let me deposit and if cashed out refused my cashin and if spent r25000 refused to refund

Dear cmanson81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I have checked the Responsible Gaming section on the website, and this is what I found https://www.casinogods.com/en-eu/responsiblegaming:

„Self-exclusion

If you wish to take a more enforced break from gaming for a pre-determined period due to responsible gambling concerns, you can request to Cool-off by clicking here.

If you feel that you need to take a more extensive period away from the casino as gambling is causing you any problems, you can Self-exclude by clicking here.

Please note that withdrawals will not be processed any faster and you will not be able to reopen your account at any time until your cool-off or self-exclusion period has elapsed and the self-exclusion will apply to Casino Gods only."

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

I cant even afford to take a time break, after losing the money and finding myself now in a desperate situation, meaning no food for the rest of the month , and cant ever be in a situation like this anymore,

all I request to have the accounts permanently locked and to meet halfway refund half the funds back to me and ban me for life

Please follow the link from my previous reply and request a self-exclusion from the casino. Only you can do so. Let me know if you need any assistance.

In order to request a refund, we'll need supporting evidence that you've attempted to self-exclude yourself in the past and your queries were ignored.

Thank you very much in advance for your understanding and reply.

Dear cmanson81,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

what also was concerning to me is that i requested a number of email requests lock account close account dont allow purchases, and all I got in those 3 days was...

For your reference, Case #04491443: "Re: Casino Gods Case # 04490985: I Have a gambling problem" has been created and one of our qualified crew members will respond shortly.

Due to high volumes we will appreciate if you bear with us till we get back to you. Multiple requests on the same issue or query will cause delays in responding. Your first contact with us will be at the top of our queues.

Could you please forward all the emails or screenshots showing that you have sent requests for the self-exclusion? Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

Dear cmanson81,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.