Dear Gabriele,
After gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's bonus terms and conditions - maximum bet amount while playing with bonus money. Unfortunately, you are not eligible for winnings earned from the bonus. The casino has the right to apply this rule to winnings obtained with bonus money and we accept it. Moreover, it is really easy to translate terms and conditions online. In the future, I recommend you accept the terms and conditions only after reading them carefully and with full comprehension, or in case of any discrepancies, to ask the casino's Customer Support to explain it to you in more detail.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you, Casino Fantastik Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
Dear Gabriele,
After gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's bonus terms and conditions - maximum bet amount while playing with bonus money. Unfortunately, you are not eligible for winnings earned from the bonus. The casino has the right to apply this rule to winnings obtained with bonus money and we accept it. Moreover, it is really easy to translate terms and conditions online. In the future, I recommend you accept the terms and conditions only after reading them carefully and with full comprehension, or in case of any discrepancies, to ask the casino's Customer Support to explain it to you in more detail.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you, Casino Fantastik Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru