The player's requests for account closure have been overlooked. The complaint was rejected because the player didn't respond to our messages and questions.
Casino Fantastik - Player's account has not been blocked.
Amount: ??
Casino Fantastik
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
After contacting me several times, my account has not yet been blocked.
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2 years ago
Dear Defender24,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling-off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Would you be so kind and forward me the account closure requests that you sent to the casino? My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
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2 years ago
Translation
I have already written to the support 2 times because I have a gambling problem...no answer...
Now I wrote the live chat they should close the account because of my gambling addiction...
Then he wrote that the account must be inactive for 30 days so that you can close it - that's a joke... and there will be no further answers... please help me
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2 years ago
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I can send you photos of the chat history if you want
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2 years ago
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Did it after I wrote that I reported it to you...thanks for all your efforts
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2 years ago
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Please see that such casinos that don't even have good player protection are put to work that something like this even exists 😒
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2 years ago
Thank you for your reply, Defender24. Could you please advise when exactly you requested self-exclusion? Did you make any deposits after you informed the casino about the gambling problem?
