Casino Epoca - Player lost his winnings because he didn’t finish wagering his bonus.

I deposited 70 and took a bonus. I won 140 and when I decided to retire, my option was blocked. When I start live chat they tell me that I am obliged, when accepting the bonus, to play more than $ 3,000 to be able to take my win. This is an abuse since it is impossible to maintain profits when playing for such high amounts, even with low bets. I did not mind losing the bonus, because if I wanted to withdraw that in money, if I have to place a certain amount of bets, but this time I just wanted to go with my win and the casino did not allow it.

I decided to close my account and I recommend not losing your money with them ... it seems to be a scam.

Goodbye

Dear Victor,

I’m sorry to hear about the difficulties with your bonus. Most casino bonuses have wagering requirements that need to be fulfilled in order to make a withdrawal. I’m afraid we will not be able to help you with this case, especially if you already closed your account. 

Best regards,

Peter

Dear Victor, 

Since we haven't heard from you for a week, can we consider the case closed? 

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.