The player's e-mails send to the casino regarding his withdrawal are ignored for unknown reason. The complaint was rejeted as the player lost all his casino balance.
Casino Eagles - The player's e-mails are ignored.
Amount: €200
Casino Eagles
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Casino Eagles has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi folks, as so often, I deposited via your link. My problem is that I've been emailing support for a week but there's no answer. also no live chat there unfortunately. I've written several times but nothing
Automatic translation:
Public
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2 years ago
Hello Yasar,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casino Eagles. Allow me to ask you a few more question before we would move forward.
How long exactly are they not answering to you? In what case are you contacting them - are you experiencing some issues with the them?
Please forward any screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
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2 years ago
Translation
I left a message for the first time on Monday. 2 days later then again. I wanted to know when they pay out or verify but there is still no answer from them
Automatic translation:
Public
Public
2 years ago
Dear Yasar,
Be sure to submit all the documents required for verification. After that it might take up to 14 days before your account gets verified or you receive your money. Definitely give it more time and keep us updated or let us know if they would answer.
Public
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2 years ago
Translation
Still not a single reply from the casino. React to nothing. Really bold !!!
Automatic translation:
Public
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2 years ago
Dear Yasar,
As a few days passed from the recommended time frame, could you please advise if the casino responded to you? If not, we will try to intervene.
Regards,
Nick
Public
Public
2 years ago
Translation
Hey Nick, no reply from the casino yet. I also had no more patience, so I put the money that was still in my account on red and lost it. Now I don't have to wait any longer. Was also won money but still mega bold from this casino. Can close the case thanks anyway
Automatic translation:
