HomeComplaintsCasino Eagles - The player's e-mails are ignored.

Casino Eagles - The player's e-mails are ignored.

Amount: €200

Casino Eagles
Safety Index:Below average
Submitted: 04 Feb 2022 | Case closed : 16 Feb 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's e-mails send to the casino regarding his withdrawal are ignored for unknown reason. The complaint was rejeted as the player lost all his casino balance.

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2 years ago
Translation

Hi folks, as so often, I deposited via your link. My problem is that I've been emailing support for a week but there's no answer. also no live chat there unfortunately. I've written several times but nothing

Automatic translation:
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2 years ago

Hello Yasar,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Casino Eagles. Allow me to ask you a few more question before we would move forward.

How long exactly are they not answering to you? In what case are you contacting them - are you experiencing some issues with the them?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

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2 years ago
Translation

I left a message for the first time on Monday. 2 days later then again. I wanted to know when they pay out or verify but there is still no answer from them

Automatic translation:
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2 years ago

Dear Yasar,

Be sure to submit all the documents required for verification. After that it might take up to 14 days before your account gets verified or you receive your money. Definitely give it more time and keep us updated or let us know if they would answer.

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2 years ago
Translation

Still not a single reply from the casino. React to nothing. Really bold !!!

Automatic translation:
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2 years ago

Dear Yasar,

As a few days passed from the recommended time frame, could you please advise if the casino responded to you? If not, we will try to intervene.

Regards,

Nick

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2 years ago
Translation

Hey Nick, no reply from the casino yet. I also had no more patience, so I put the money that was still in my account on red and lost it. Now I don't have to wait any longer. Was also won money but still mega bold from this casino. Can close the case thanks anyway

Automatic translation:
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2 years ago

Hello Yasar,

I'm sorry to hear that the money is now gone. Please feel free to contact us anytime you will come across any other trouble again in the future. The complaint will be now closed.

Best regards,

Nick

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