Casino de las Américas - Player is struggling to access his account.

Dear Henry,

Thank you very much for submitting your query. I’m sorry to hear about your problem.

I would suggest contacting the casino and explaining them your problem. Could you please advise if you have done so already? Meanwhile, I would strongly recommend against creating any additional accounts as it might cause significant difficulties in the future.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Henry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.