The player sent all the required documents multiple times. Then the casino closed her account, and she is not aware of any reason for this. We rejected the complaint because the player didn't respond to our messages and questions.
Constant requests to send a document.
After sending me again and again, the casino closed my account with a nonsensical answer.
I did not break any conditions, I had only one account and sent the documents that I sent.
Constantly waiting almost three months !!!!
Unbelievable arrogance and I never want to hear about them again!
Dear Monika,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please send me some statement of the casino? For example, from your email or live chat communication with the casino’s support. You mentioned they gave you a nonsensical reason.
Thank you in advance for a reply.
Best regards,
Kristina