HomeComplaintsCasino BayBahis - Player claims that payment has been delayed.

Casino BayBahis - Player claims that payment has been delayed.

Amount: TL 44,331

Casino BayBahis
Safety Index:Below average
Submitted: 20 Feb 2023 | Case closed : 19 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

hello, I asked for the withdrawal, they informed me that it was 24 hours a year, it fell

they are saying that it is under maintenance but it has been 3 days and nothing has fallen

Automatic translation:
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1 year ago

Dear Rezunto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago
Translation

hello I have 65000 try they still haven't paid me 9 days ago

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1 year ago
Translation

Hello, the casino has been saying for 10 days that it has been updating the site so as not to process my withdrawal

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1 year ago

Dear Rezunto,

Have you received your withdrawal from the casino yet?

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1 year ago
Translation

no and still they closed my account


Automatic translation:
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1 year ago

Thank you for your reply, Rezunto. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

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1 year ago

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

yes, I already made a withdrawal

however this value is not and they closed my account I cannot access

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1 year ago

Have you received any explanation regarding the closed account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago
Translation

hello they said there is no account like i never had an account

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1 year ago

Please note that you have not sent me any communication between you and the casino. Please, forward it as soon as possible so we can proceed with this complaint. Thank you.

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1 year ago
Translation

I spoke with the casino only via chat, there is no way to have a conversation

Automatic translation:
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1 year ago

Could you please provide any evidence that you created an account at this casino, such as a welcome email, an email with a confirmation of registration, screenshots from your account while it was still active, etc.? Please, forward it to me.

Edited by a Casino Guru admin
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1 year ago

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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