Casino Alexa - Player's withdrawal is delayed.

hello . 10 day do not withdraw my 45usdt. in support service every time say that they will make a withdrawal and write to the mail, but still do not answer. 

Dear Arm009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Hello, I have not received any other answers, except that they answered me by email and do not provide, while I am writing, 11 days have passed since the withdrawal request, I think when you answer, 14 days will already be over, and the money, of course, will not be with me yet, because I have concerns that they are not fair casino.

I appreciate your patience. Since the 14-day period has now elapsed, could you please confirm if you have received any updates from the casino regarding your withdrawal? Have they requested any additional documents or provided a reason for the delay? If so, please let me know, and I’ll do my best to assist you further.

Dear Arm009,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.