HomeComplaintsCasino Adrenaline - Player’s withdrawal has been delayed.

Casino Adrenaline - Player’s withdrawal has been delayed.

Amount: $601

Casino Adrenaline
Safety Index:Very high
Submitted: 29 Jul 2022 | Case closed : 22 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Michigan has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

When I went to cash out the amount they indicated that the original money that I used to play they could not figure out where it came from. I have been playing with these people for a while as well as other properties and God forbid you when over a certain amount or they will just not pay you and make something up about where the money came from.

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1 year ago
Dear mattpanken,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center
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1 year ago

file

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1 year ago

Dear mattpanken,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear mattpanken,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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