Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
We put Casino Action under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Casino Action achieved a Very high Safety Index of 9.5. This earns it a place among our top-rated casinos for fairness and safety. Our full Casino Action review offers details that can help you decide whether this casino is right for you.
Safety Index – Casino Action fairness and safety
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Casino Action, we thoroughly read and reviewed the Terms and Conditions of Casino Action. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.
Based on our estimates or gathered data, Casino Action is a very big online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Casino Action. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, Casino Action has achieved a Safety Index of 9.5, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Note: As far as we are aware, Casino Action is interconnected with 42 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Casino Action. They resulted in a higher Safety Index than this casino would have without related casinos.
Terms and Conditions of Casino Action
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino Action to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Complaints from Casino Action players
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We currently have 1 complaints directly about this casino in our database, as well as 14 complaints about other casinos related to it. Because of these complaints, we've given this casino 75 black points in total, out of which 75 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Action user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 2 player reviews so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Casino Action is owned by Casino Rewards and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Casino Action has been granted a gambling license in Kahnawake issued by Kahnawake Gaming Commission.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 4,000 per week
No win limit
USD 4,000 per week
GBP 4,000 per week
CAD 4,000 per week
NZD 4,000 per week
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below lists the language options at Casino Action.
Language
Website
Customer support
Live chat
Slovak
English
24/7
Spanish
Portuguese
Russian
Japanese
German
Finnish
Swedish
Italian
Bulgarian
Korean
Czech
Danish
Greek
Ukrainian
French
Croatian
Hungarian
Indonesian
Norwegian
Slovenian
Thai
Vietnamese
Chinese
Turkish
Polish
Dutch
Hindi
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Casino Action, account problems, withdrawals, or other issues, it holds significant value for us. Casino Action has an average customer support, judging by the results of our testing.
Casino games and slots available at Casino Action
Casino Action offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 37 game providers are offered. This includes Apricot (Microgaming), Evolution Gaming, Rabcat, 1X2 Gaming, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, PearFiction Studios, Switch Studios, Old Skool Studios, Half Pixel Studios, Neon Valley Studios, Slingshot Studios, Alchemy Gaming, GONG Gaming Technologies, Pulse 8 Studios, SpinPlay Games, Neko Games, Nailed it! Games, Fortune Factory Studios, Gold Coin Studios, All For One Studios (ALL41), Hammertime, Aurum Signature Studios, Northern Lights Gaming, Games Global, Just For The Win, MahiGaming, Foxium, Snowborn Games, Buck Stakes Entertainment, Epic Industries, Stormcraft Studios, Circular Arrow, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios.
Casino Action bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 5 bonuses from Casino Action in our database, which include:
100% up to $150
50% up to $200
25% up to $500
50% up to $250
100% up to $150
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Casino Rewards
Operator
Fresh Horizons Ltd.
Established
2008
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Action. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Casino Action. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Browse all bonuses offered by Casino Action, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Casino Action, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(60)
Payment methods (60)
Transaction limits
Withdrawal limits
$4,000
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURGBPNZD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
29 languages
EnglishChineseFrenchGermanItalian
24 more
All languages (29)
English
Chinese
French
German
Italian
Russian
Spanish
Bulgarian
Croatian
Czech
Danish
Dutch
Finnish
Greek
Hindi
Hungarian
Indonesian
Japanese
Korean
Norwegian
Polish
Portuguese
Slovak
Slovenian
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Average response time: 5m
Based on 5 tests
Date and tester
Response time
Rating
24 Mar 2026
Mirka D.
5m
Subpar
14 Mar 2025
Burak O.
Not measured
Subpar
21 Jun 2024
Burak O.
Not measured
Bad
22 Apr 2023
Michaela S.
Not measured
Subpar
13 Apr 2022
Burak O.
Not measured
Good
User reviews
User reviews of Casino Action
This is a place to share experience with Casino Action. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 11 months ago
Allo. I play here for not very long 2 months or so, I win a little bit. Try to withdraw and download my documents to the website no withdraw comes so i go to chat and ask why?? They switch to 4 differente people and never answer my questione? I ask why do i email a riskmanagmente address? no answer. I ask why do no 1 email moi? no answser. I ask to call a phone number. no phone number?? i deposit moi money and no problems for weeks then i withdraw my money and no help no answers nothing. i haVe been scammed.
no email. no questions answered??
chat is a virtual bot
do not informe customer you must iniate communication
Casino Action
Hi dlaprise
You have not been scammed.
As the support agent told you on 3rd August, you are required to email our risk management department regarding your withdrawal, including your username, full name and withdrawal query in the email (which you did not - your email only contained a line saying I am told to email this address). They were very specific about it.
The risk management department requires 2-5 business days to reply. Since you emailed them on 3rd, you should expect a reply by 8th.
• 1 year ago
I use to love this casino, but I found they have really slacked in the customer service department. Years ago they would credit bonus when a withdrawal rejected , now they just refer you to a bot , I would recommend a jackpot city over casino action ANY day.
Make me enter something here
took games away
terrible customer service, have to deal with bot
took away windows software
Casino Action
hi dadude604 Thanks for your feedback about our casino. I'd like to mention 2 of your negative points. - Took Games away - unfortunately this was not our choice. The software provider controls which games we are able to have within our software. - took away windows software - again, this was not our choice. we fought hard to keep the downloadable casino software, however the software provider decided they no longer wanted to support it and removed it from offering.
Discussion
Casino Action discussion
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