(Wrote a similar post on their trustpilot page, so some of this text becomes a bit copy paste - The message is still completely real, however)
My friend and I chose to put 500 kroner into Casino999 in total, and participate in their welcome bonus, which due to the bonus, got us up to double, which meant we had 1000 kroner in initial deposit.
We both knew about the "bonus hunt" concept, which we have seen a lot of on Twitch, among other things. and wanted to try it myself.
Therefore, we started with 2 kroner spins on various machines, and were relatively lucky to get the bonuses quickly. The result was that we probably had 14 bonuses that we needed to open when we had managed to play all 1000 kroner and the balance stood at 0.
We started the opening and it went pretty wild. We were incredibly lucky with the winnings, which after just 3-4 bonuses got us up to 2000 kroner plus. The mood was fine. With the remaining 10 bonuses, we ended up with 7000 in total, which is a considerable amount for non-rich people.
All in all, with a little extra gambling, we ended up with 5,000 kroner in total, which was also the amount we ended up wanting to withdraw.
They then request various documents, such as photo identity, proof of address, a picture of both sides of your credit card with which you paid, etc.
- Fair enough, they get that.
After that, they ask for another payment of 100 kroner, so that they can confirm the credit card to which they have to send the money.
Later on the same day as we send the 100 kroner, we receive an email in which they write that due to "Cheat and rigged games" they have canceled the payment, kept the 5100 kroner, and permanently banned our account.
- Cool, what about the DKK 600 we put in????
After threatening with a police report and the gaming authorities, we can now, as a sign of "goodwill" (casino999's words), get the 600 kroner we deposited back again. However, this means that we still lack our 4,500 NOK, which we had actually won, but yes... We will probably never get that money.
- Can never recommend this casino. They make up their own excuses that aren't even in the rules.
Can also see on their Trustpilot that many other Danes have had the same experience.. It is a mystery to me how such a casino can still be allowed to retain its Danish gambling license.
(Har skrevet et lignende opslag på deres trustpilot-side, så noget af denne tekst bliver lidt copy paste - Budskabet er dog stadig helt reelt)
Min ven og jeg valgte at lægge 500 kroner ind på Casino999 samlet, og deltage i deres velkomstbonus hvilket grundet bonussen, fik os op på det dobbelte, hvilket betød vi havde 1000 kroner i startindskud.
Vi kendte begge til konceptet "bonus hunt" som vi har set meget til på Twitch bla. og ville selv prøve det.
Derfor gik vi i gang med 2 kroner spins på diverse maskiner, og var relative heldige med at få bonusserne hurtigt. Det resulterede i at vi nok havde 14 bonusser, vi manglede at åbne, når vi havde nået at spille alle 1000 kroner op og balancen stod i 0.
Vi gik i gang med åbningen, og det gik ret vildt for sig. Vi var utrolig heldige med gevinsterne, som bare efter 3-4 bonusser fik os op på 2000 kroner plus. Stemningen var sgu i orden. Med de resterende 10 bonusser endte vi på 7000 i alt, hvilket jo er betydelig genvist for ikke-rige mennesker.
Alt i alt med lidt ekstra spil, endte vi på 5000 kroner samlet, som også var det beløb vi endte med at ville trække ud.
De efterspørger så diverse dokumenter, såsom billedidentitet, bevis for adresse, billede af begge sider af ens kreditkort som man indbetalte med mm.
- Fair nok, det får de så.
Efter det beder de om endnu en betaling på 100 kroner, således de kan bekræfte kreditkortet, som de skal sende pengene til.
Senere samme dag som vi sender de 100 kroner, modtager vi en mail, hvor de skriver at grundet "Cheat og rigged games" har de annulleret udbetalingen, beholdt de 5100 kroner, og permenent banned vores account.
- Fedt, hvad med de 600 kr. vi lagde ind????
Efter at have truet med en politianmeldelse og spillemyndighederne, kan vi nu som et tegn om "goodwill" (casino999's ord) få de 600 kroner vi lagde ind, tilbage igen. Det vil dog sige at vi stadig mangler vores 4500,- som vi faktisk havde vundet, men ja.. De penge får vi nok aldrig.
- Kan aldrig anbefale dette skodcasino. De finder på deres egne undskyldninger, som ikke engang står i reglerne.
Kan derudover se på deres Trustpilot, at mange andre danskere har haft samme oplevelse.. Er mig en gåde hvordan sådan et casino fortsat kan få lov at bibeholde sin danske spillelicens.
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