The player struggles with RG (responsible gambling) tools as he is unable to set limits. The complaint was closed as the player stopped responding.
Casinia Casino - The player struggles with RG (responsible gambling) tools.
Amount: ??
Casinia Casino
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello katjaleesch,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise in what way did you try to set limits? Was it directly in your casino account or did you contact the casino with a request? Did you suffer any loss due this issue?
Looking forward to your answer.
Regards,
Nick
