Casinia Casino - The player struggles with RG (responsible gambling) tools.

es ist nicht möglich , Limits zu setzen.

Hello katjaleesch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise in what way did you try to set limits? Was it directly in your casino account or did you contact the casino with a request? Did you suffer any loss due this issue?

Looking forward to your answer.

Regards,

Nick

Dear katjaleesch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.